Frequently Asked Questions

Questions about Xenia? Here are the frequently asked questions.

Pricing

Can I pay on a monthly basis?
You can pay on a monthly basis with your credit card. If you opt to pay via invoice, your plan will be active for at least 12 months, and you will be billed monthly. 
Can I see how much data and CPU I have used?
Xenia offers transparency in what you use. With Xenia’s User Interface or CLI you can easily get insight into your usage per month.
Can I use Xenia without an account?
No, but you can easily register a Xenia Free account and deploy your first script or model. 
How can I pay?
You can pay with credit card or pay via invoice.
How is Xenia priced?
Xenia has three plans: Starter, Professional and Enterprise. Depending on the subscription type, the amount of users, resources and usage credits differs. For more information go to our Pricing page or Contact us. 
Is EU VAT included in the pricing?
All prices are exclusive of EU VAT.
What are Xenia resources?
Within Xenia you can build your own pipelines with models and connectors. Models are any type of data transformation. Connectors are data input/output connectors to databases. Have a look at our Tutorials to quickly understand the concepts of Xenia.
What happens if I go over my plan limit (resources)?
No worries, we got you covered. Your Xenia account will continue as usual. If you use more resources than allocated in your plan, you’ll only pay extra for those resources that you need extra.

Functionality

Is Xenia suitable for training data science models?
We do not offer specific training functionality. Xenia focuses on deployment, orchestration and monitoring. However, thanks to the flexibility of Xenia, you can easily deploy code which takes care of training your model and create a training pipeline using our pipeline functionality.
Which features can I use within Xenia Free?
Xenia Free gives you access to all Xenia's features. You can create up to 5 deployments and you will receive 1000 Monthly compute credits (seconds/GB RAM).
Why is Xenia different from any other Data Science Platform?
Xenia is specifically developed to bring models, pipelines, functions and scripts into operation as simple and intuitive as possible in a single environment. Xenia focuses on the deployment, serving, orchestration and monitoring of your code while giving you the flexibility of using your own tooling for development. Now you can start creating reliable and robust solutions without thinking about servers, scaling, monitoring and other DevOps related tasks. Next, Xenia provides you the tools and best practices to manage and monitor your models during their lifecycle.

Security

Does Xenia store my data?
Xenia only stores and processes your data for handling requests to your models. Data passed to Xenia is deleted afterwards when the request is finished. We only store the logs of your models and scripts that you run so you can retrieve it from the log explorer or through the API.
Is Xenia safe?
In case of the SaaS offering, Xenia comes with the highest security standards. Both your data and models are encrypted at rest. You can opt two-factor-authentication. Your data traffic is encrypted with TLS. When used on-prem or in a VPC, the security is dependent on you.
Where are my models and scripts running?
Xenia SaaS is hosted on Google Cloud, region europe-west4 (NL). If you choose Xenia On Premises, you can use your own preferred Cloud provider or local server.

Usage

Can I try Xenia for free?
Yes, you can try Xenia for free. Register yourself and your company via the Try it for Free button on the Homepage and start exploring Xenia. See the Tutorials and Documentation page for how to get started.
How can I interact with Xenia?
Xenia comes with an intuitive User Interface (UI), API and Command-line interface (CLI) from which you can access all functionality. We also offer a Client Libraries to integrate Xenia API methods within your own programs and scripts. 
How does Xenia handle updates?
We will keep adding new functionality to Xenia in periodic releases. You can find release notes on our website, or by subscribing to our newsletter here. In case of any downtime or compatibility issues with current or older versions, we will always notify you beforehand in detail. If you use Xenia On Premise, we allow support for updating to the latest releases. But we do not force any updates, you’re in control.
Is the technology behind Xenia applicable for small or large organisations?
Xenia serves both groups. Whether you want to run 1 or 1000 jobs in parallel, the auto scaling feature of Xenia makes sure that you can scale whenever you need, and only pay for what you use.
What if I want to know first more about Xenia?
You can schedule a 30-minute demo with a Xenia expert by clicking the Book a Demo button on the top right on the Homepage. Our colleagues will answer your questions and provide you a customised demo based upon your needs.

Support

How long can I use Xenia Free?
You can use Xenia Free as long as you want. Once you have reached your limit of deployments you can upgrade to a paid Plan
Who I should contact in case of any problems?
Our support team is here for you. You can contact us through our Contact page or through our service desk if you are making use of one of the paid Plans. Also, please check our Documentation page.